Originally published on Computerworld “This new system is driving me crazy!” Janet, the hotel desk attendant, muttered as she punched at the keyboard buttons. She looked back at me, flashing her best customer smile. “Sorry, it will be a minute.” She returned to scowling at the keyboard. Apparently the system finally accepted her input; she […]
Archives for 2002
Originally published on stickyminds.com As I reached for the coffeepot, I noticed a carefully printed sign taped to the cabinet. It read: Important: Don’t press the Brew button more than once. Please make sure the urn is aligned under the brew basket. Please ensure the urn is empty before brewing. The sign struck me because […]
published in STQE Magazine, September/October 2002 How to create and use diagrams and maps to improve your testing. See article (pdf).
Originally published on stickyminds.com Over the last several days, I’ve encountered numerous instances of programmer bashing. I’ve heard nontechnical managers complaining about the “idiot programmers” in their shop, had test managers claim the programmers were “user hostile,” and most recently read a comment on a Web site calling for legal action against individual programmers who […]
published in STQE Magazine, July/August 2002 Abby is a tester who can’t seem to make herself heard. She feels invisible in design meetings, and feels like she lacks credibility with the developers on the team. But she learns a few simple changes in her communication approach that improve her chances of being heard. See article […]