Originally published on stickyminds.com Some time ago, I was acting as a QA manager in a troubled organization. We were experiencing quality problems: the software was shipping with more defects than we wanted and was becoming less rather than … [Continue reading] about The Problem Isn’t Always THE Problem
Originally published on stickyminds.com Some of my all-time favorite bugs are spectacular crashes. They’re fun to watch and rewarding to find. But when software crashes, it’s obvious that something has gone wrong. Much more difficult to catch—and … [Continue reading] about The Science of Catching Hidden Bugs
published in STQE Magazine, July/August 2001 Often, your ability to write good bug reports (and not the inherent severity of the bug) determines whether or not the bugs get fixed. This article discusses 4 simple things you can do to improve the … [Continue reading] about Writing Effective Bug Reports
Originally published on stickyminds.com Several years ago, I was having one of those difficult conversations with a manager. You know the kind of conversation I mean. A shift-uncomfortably-in-your-chair and hope-the-pain-is-over-quickly … [Continue reading] about What’s in a Name? Everything.
Originally published on stickyminds.com The mood in the meeting was grim. All eyes were trained on Doris, the head of customer support. Doris surveyed the room as she spoke. "We have a problem in the field with the new release. Sixty-three users … [Continue reading] about Snaring Black Widows in Ladybug Clothing